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OutComm® Facilitation Skills

Boost productivity! Unleash creativity! Manage conflict!


A dynamic, innovative approach combining robust visual mapping tools and methods with practical facilitation skills. Learn powerful techniques to unlock divergent thinking while ensuring that groups come together to act on solutions.

Who should take this course?

Facilitators and team leaders who are tasked with:

  • strategic planning
  • marketing and branding
  • process improvement
  • project management
  • product innovation & development
  • setting objectives
  • managing meetings
  • conducting needs analysis
  • developing vision, mission and values statements
  • conflict resolution


Two days (8:30am – 5:00pm)

Class size

Maximum 9 participants

Learning objectives

After successfully completing this course, participants will be able to…

  • Effectively use the OutComm® visual mapping process
  • Use a proven 6-Phase process to maximize divergent thinking while ensuring that ideas lead to results
  • Design questions and plan an OutComm® workshop agenda
  • Demonstrate effective facilitation and process management skills
  • Demonstrate the key OutComm® facilitation behaviours
  • Manage divergent ideas and solutions
  • Facilitate convergence and the development of action plans
  • Improve group results using well-developed analytical tools
  • Strategise and formulate applicable questions and issues to be addressed in the workshop
  • Practice neutral facilitation
  • Manage the interpersonal issues of a meeting / workshop (soft skills for managing really tough and challenging environments and situations)

Use a trained OutComm® facilitator to unlock creative thinking within your team. See 'Facilitation Services'

OutComm® Facilitation process kit

  • canvas travel bag
  • facilitation boards
  • ovals, markers, arrows, rectangles pads
  • voting pads
  • rating form and pads
  • rating and voting sticker dots
  • Artline pens
  • Pritt Sticky stuff
  • Adhesive facilitation sheets
  • CD Rom with a range of facilitation templates

Click here for the "OutComm® stationery order form"

Note: Only licenced OutComm® Facilitators may purchase OutComm® stationery. Click here for more information on the 2-day OutComm Faciliation Skills Programme.


Good communication is not a natural gift.

You have to learn to communicate well.